Salesforce Community/ Experience Cloud

What is Salesforce Community/Experience cloud?

Salesforce Community Cloud is an online social platform for organization to create branded sites connecting customers, employees, and partners with each other. By streamlining your key business operations and extending them across departments and offices,

Everyone who is part of your business ecosystem can execute his or her work in real-time, support customers more effectively, and close deals faster. You can leverage your CRM data by directly connecting with your community or any third-party system. Overall, the online community software gives your company the ability to build customized and branded communities for a seamless enterprise collaboration.

Our Expertise in Salesforce’s Community/ Experience Cloud

  • Setting up Communities for Customers and Partners
  • Extending quoting and pricing capabilities for Partners
  • Self Service Case and Knowledge management setup for Customers and Partners/span>
  • Extending Account, Contact, Opportunity Teams for Partners
  • Analytics for Community users
  • Setting up other team collaboration tools like Chatter/ Comment features

SALESFORCE COMMUNITY/EXPERIENCE CLOUD FEATURES

Salesforce Community/Experience Cloud provides the following capabilities:

Automatic recommendations according to individual needs, behaviors, and interests connect groups, content, and experts for deeper community participation. You can access the community anywhere using the Salesforce mobile app or any mobile browser for delivering branded, device-responsive collaboration.

Provides support for multiple pricing scenarios such as

  • Easy access to FAQs and articles empowers customers to find solutions independently and frees agents to work on more crucial tasks. Community Cloud gives you an overview of your agents on who’s more active and they can also endorse each other based on expertise and skills. Other features include case escalation, e-commerce and community engagement.

Directly connecting partners, distributors, and resellers help you drive sales. It streamlines sharing of records, leads and contacts, integrating with third-party systems, and avoiding channel conflicts. You can immediately take action in lead conversion and marketing funds approval right in the feed. It also has data sharing and dashboards and reports to ensure alignment of goals.

Teams can be grouped according to events, campaigns, or projects to access relevant information with structure. By syncing files into a centralized location, your employees can easily access the right files they need in a context that’s embedded with your core business processes. Through Chatter, collaboration is empowered for fostering an innovating workplace and contributing ideas.

How we help you in the implementation process.

Analyse/ JAD

We work with your team to understand your existing quoting and contracting processes. Then using a consultative approach, we suggest CPQ solutions that suit your business needs and put together a plan of action for CPQ implementation.

Configure/ Develop

We start with configuring the system and then move on to development to cater to your customisation needs.

Integrate

We understand that in today’s world, salesforce doesn’t operate independently and almost always has a need to integrate with external systems. We work closely with you and your team to build the integration system.

User Acceptance

We work with your business team to ensure the system satisfies to their needs and solves their pain points.

Data Migration

We will migrate your data from legacy system to Salesforce so your team is ready to use Salesforce right away.

User Training

We train your users so they are up, running quickly and start adapting to the new system.

Agile

We implement the above phases using Agile methodology i.e. an iterative framework that progresses towards a defined set of goals